If you need some assistance with purchasing or playing your downloads, this is the place to start. The information below should help you to solve your query quickly, but if you need any further advice, please click here to get in touch with our Customer Services team.
What are the system requirements?
PC requirements: Windows 98 or above with Windows Media Player 7 or above. We recommend Windows XP or Vista and Windows Media Player 11.
Mac requirements: Mac OSX and iTunes 4 or above.
Will these downloads play on a Mac?
All the downloads are MP3 only so they will play directly on a Mac.
For more information about the format, please click here.
Will these downloads play on my iPod / portable media player?
Yes, you can transfer all the downloads to your iPod / portable media player, as they are all MP3.
How do I tell which formats / quality the downloads will be available in?
We state which formats are available to download for each track before you make your purchase. When you are looking at the full product details page you will see the associated artwork on the left hand side, and below the artwork you can see a selection of icons that indicate the format of the files you can download.
All the downloads are available in MP3 only as indicated by the icon below:
| MP3 320k | Our high quality MP3 files are encoded at a bit rate of 320kbps - which is the highest possible quality for MP3 files. iTunes' highest quality downloads are encoded at 256kbps, and in the AAC format, which is far more restrictive than MP3. MP3 320k is also free from DRM and universally compatible with all media players, including iPods. |
Note on encoding rates: These are typically measured in kilobytes-per-second (kbps) as an indication of the quantity of information that is contained in the file every second, and hence an expression of digital quality. For example, an audio file encoded at 192kbps is higher quality than an audio file encoded at 128kbps, as it contains twice as much information per second.
Are the previews the same quality as the downloads?
No they are not. Previews are optimised such that all users can stream the audio or video regardless of the speed of their network connection. Therefore they are significantly lower quality than the downloads available for purchase.
Audio previews are 64kbps and will be either 30 seconds or one minute.
Why can I not listen to / see preview clips?
Audio preview clips can be played on a PC or a Mac courtesy of a Flash Player, embedded in the product page. However, if you see the following message:
You need to upgrade your Flash Player! Click here to go to the download page.
then please click this link to visit the Adobe Flash Player Download Center, where you can acquire the latest version of the Player.
Video preview clips are played in Windows Media Player, and can only be viewed on a PC or a Mac where Windows Media Player is installed.
What is DRM and do you use it?
DRM stands for Digital Rights Management and is a technology that aims to protect the copyright of artists and record labels by helping prevent illegal and unauthorised copying.
We do not use DRM. The downloads are all available MP3 format and are DRM free.
Why can I not play the track I have downloaded?
There are some common reasons why you may not be able to play your download. Please check for the following.
- Firewalls
If your PC has a personal firewall or is behind a corporate firewall, you may experience problems either downloading the track(s) or acquiring a license to play the track. You can try temporarily disabling your firewall or speaking to your company's IT support to see if they can resolve this. - Windows Media Player
If you are trying to play files on a PC, make sure you have Windows Media Player Series 11. You can click here to download this for free. - Active X
Make sure Active X is enabled on your browser. In Internet Explorer, go to Tools > Internet Options > Security > Custom Level and enable Active X controls. - Windows Media FAQ's
If you are trying to play files on a PC, please try the Windows Media FAQ's by clicking here.
If your issue is not resolved by the measures above, please click here for more help from our Customer Services team.
Why can't I burn my download to CD?
Your download does not have DRM applied so you should be able to burn the download to a CD with ease, using a variety of software. However if you are still having problems, please try the steps detailed below or click here to contact our Customer Services team.
To burn tracks using Windows Media Player 11 please see below...
- Select Burn in WMP11.
- On the left hand side you will see a list of tracks, drag and drop the tracks you wish to burn into the right hand section. As your drag and drop your tracks, you will see a list build up in the right hand section.
- Once you have all your tracks ready to burn insert a blank CD or DVD into the drive on your computer.
- If you click on Burn again (whilst you are in the Burn section), you will see options, the most significant of which is choosing between burning an "Audio CD" and a "Data CD".
- If you choose "Audio CD", the disc you will burn will play on all CD players that are CD-R / CD-RW compatible in the same way as any other CD. The audio tracks that are now on your CD are now free from any DRM restrictions that apply to your download. The number of files you can burn to an audio CD is limited by the total duration of the tracks (where the maximum is typically 80 minutes).
- If you choose "Data CD", you are simply copying the file from your PC to the CD such that the file retains the DRM instructions (if any are applied) and you will not be able to play the content on a standard CD-R / CD-RW player. You will be able to play the files on another PC, but you will be asked to acquire a manual license to allow playback. The number of files you can burn to a data CD is limited by the total size of the files burned, and this is a more efficient method of storing/archiving your files.
- If you are burning a DRM-free video file, you should still select between the options above. Selecting "Audio CD" will burn a DVD that will play on standard DVD players that are DVD-R / DVD-RW compatible.
- Then select Start Burn, and your tracks will start burning to CD.
To burn tracks using Windows Media Player 10 please see below...
- First you need to find the tracks you wish to burn to CD in your library in WMP10.
- Once you have highlighted the tracks you would like to burn, right click the mouse over the highlighted track(s) to bring up a menu.
- From this menu select add to and then burn list.
- Once you have added all the tracks to your list select burn from the top navigation bar, you will then be taken to the burn area. You will see your lists of your tracks on the left hand side.
- Once you have all your tracks ready to burn insert a blank CD or DVD into the drive on your computer.
- Please ensure you have selected "Audio CD" from the drop down menu on the right. For more information on this please see point 4 above.
- Then select Start Burn to start burning your tracks to CD.
Payment options
 | Credit/Debit cards - We accept most major credit and debit cards this includes all MasterCards, all Visas, Maestro and Solo. Unfortunately we do not accept American Express. |
 | Click and Buy - You can purchase downloads from us using your Click and Buy account. Please click on the symbol on the checkout page, after which you will be re-directed to the Click and Buy site to complete payment. |
 | PayPal - You can purchase downloads from us using your PayPal account. Please click on the symbol on the checkout page, after which you will be re-directed to the Paypal site to complete payment. |
Payment issues
If you experience any problems after entering your account details and attempting to complete your transaction, please check for the following indications that your transaction was completed.
- Click here and sign in to the store, entering the same account details that you used to make your purchase. You will be taken directly to a page that displays your purchased downloads, so if the downloads you were attempting to purchase are visible, your transaction was successful. If these downloads do not appear on the page, the transaction was not completed and payment will not have been taken from you. Please attempt to purchase your downloads again.
- Check your inbox for a receipt from 7digital. Where this receipt has been delivered successfully, this is confirmation that the transaction completed without error. You can click on the link contained in your receipt to access your downloads. If you have paid using Click and Buy or Paypal, they will also send a receipt to confirm the transaction was completed. If you receive this receipt but cannot see your purchased downloads when you click here and sign in, please click here to contact our Customer Service team, with the transaction information you have received from Click and Buy or Paypal.
However, if the receipt is not delivered, you should not assume that the transaction failed, as the email itself may have been rejected by your service provider (e.g. mistakenly identified as "junk"), or if you are a new customer you may have mis-typed your email address when creating your 7digital account.
We do not recommend using the Back option on your browser and repeating the transaction where your initial attempt appears to have failed. Doing so may result in duplicate transactions or may be identified as suspicious activity by 7digital's online banking partners, who monitor unusual purchase patterns as part of a series of security measures to prevent fraud.
If a message appears indicating that your transaction has failed, please check the card details you have entered carefully and amend as necessary.
If your Click and Buy transaction is not accepted, please contact Click and Buy by clicking here.
If your PayPal transaction is not accepted, please contact Paypal by clicking here.
If you continue to experience problems when attempting to purchase downloads, please contact our Customer Services team by clicking here and providing details of the downloads you were trying to buy and the email address that you signed in with.
Contact us
If you can't find the answer to your query here, please click here to contact us via our Customer Services system
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